Refund policy

This ticket policy applies exclusively to the sale of digital tickets through our online shop.

1. Return and Refund Conditions

  • Refunds or returns are only available in the event of an event cancellation.

  • In the case of a cancellation, you may choose between the following options:

    • Full refund of the ticket price to the original payment method.

    • Exchange of the ticket for an equivalent substitute event.

2. Refund Process

  • In the event of a cancellation, you will be automatically notified via email.

  • Refunds are processed within 10 business days after confirmation.

  • Please note that the time required for the refund to appear in your account may vary depending on your bank or credit card provider.

3. Ticket Transferability

  • Tickets are not personalized and may be transferred to another individual, provided that the ticket matches the age requirements for the attendee.


4. Exceptions and Limitations

  • No refunds or exchanges will be granted for reasons other than an event cancellation.

  • Personal circumstances that prevent attendance do not qualify for a refund.


5. Contact Information